IT Field Engineer - #1129292

Location: As assigned by the client (Government Institution)
Employment Type: 12-Month Contract (Renewable)

Responsibilities:

• Provide onsite IT support at main and off-site locations with excellent customer service.

• Respond to escalated helpdesk tickets, ensuring timely resolution, regular updates, and proper documentation.

• Troubleshoot and resolve hardware, software, and basic network issues.

• Support software distribution, patch management, and preventive maintenance activities.

• Install and maintain inventory scanning and software distribution agents on all IT assets.

• Reinstall agents on devices identified as non-responsive by asset administrators.

• Assist in hardware deployment, cloning, and agent reinstallation when required.

• Prepare detailed and accurate reports on disposed IT assets for audit and tracking purposes.

• Maintain up-to-date documentation for all supported equipment and services.

• Adhere to Service Level Agreements (SLAs) and contribute to improving support quality.

Requirements:

• Minimum NITEC in Information Technology, Computer Science, or related discipline.

• At least 1 year of relevant experience in IT desktop or technical support.

• Strong troubleshooting, communication, and customer service skills.

• Ability to work independently and as part of a support team.

• Comfortable traveling to other sites as needed.

• SINGAPOREAN ONLY