Banking Admin & Fee Waiver [Contact Centre - Fulfilment Operations] - #1129269
D L Resources Pte Ltd
Date: 8 hours ago
District: Singapore
Salary:
$2,600
-
$3,700
/ month
Contract type: Full time
Work schedule: Full day
Job Responsibilities
Manages and handle incoming & outgoing emails
Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers.
Working with team members to ensure the Service Level for Emails, Letters, Faxes Payment Advice and Social Media management are met daily.
Render support to submit waiver requests for those waiver cases submitted via IVR
Adherence to the rules and guidelines as per the Bank's Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests and Social media management.
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