Service Manager (HVAC) - #1129055

• 5 days work week, 8.30am - 6pm

• Location: Tuas (company transport is provided)

• Class 3 license is a must

• Leadership and HVAC experience is a must

• Permanent role

Our client is a one-stop service solutions provider for cooling equipment in Southeast Asia.

Responsibilities:

• Oversee and manage all After Sales (AFS) operations, including maintenance, repair, and replacement activities.

• Lead, plan, and coordinate the AFS team to ensure efficient scheduling, timely response, and quality service delivery.

• Liaise with internal departments (e.g. Projects, Procurement, HR, Finance) and external stakeholders (e.g. customers, suppliers, subcontractors) to support smooth execution of AFS matters.

• Work closely with customers and end users to assess equipment performance, diagnose technical issues, and provide effective solutions.

• Prepare, review, and maintain all necessary AFS documentation, service reports, and performance records.

• Conduct site visits for AFS works, troubleshooting, and site surveys for potential AFS projects.

• Develop, implement, and monitor standard operating procedures (SOPs) and safety practices for AFS activities.

• Track AFS performance metrics (e.g. response time, job completion rate, customer satisfaction) and drive continuous improvement initiatives.

• Manage manpower allocation, training, and performance evaluation for the AFS team.

• Identify business opportunities to expand AFS revenue streams, including service contracts, spare parts sales, and preventive maintenance packages.

• Collaborate with management to develop strategic plans and budgets for AFS department growth.
  

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Jason Bong Wee Kiat

EA Personnel Reg. No.: R23116067