Customer Experience & Retention Senior Specialist (Automotive Industry) - #1128601

• Remuneration Package: Up to Basic $5000 + Performance Bonus

• Working Location: East near MRT Station (Downtown Line)

• Working Hours: Monday to Friday 8.30am to 6pm

Join a well-established organisation within the automotive sector, known for delivering innovative mobility solutions and exceptional customer service. We are looking for a passionate, customer-oriented professional with a strong technical background—ideally from manufacturing, FMCG, or engineering industries—to elevate our customer experience journey.

Why Join My Client?

• Be part of a reputable automotive leader with a strong regional presence.

• Work closely with modern automotive technology and innovative customer solutions.

• Grow your career in a supportive, performance-oriented environment.

• Enjoy structured training, development opportunities, and comprehensive employee benefits.

Key Responsibilities:

• Manage end-to-end customer service touchpoints, including service reminders, appointment coordination, and prompt issue resolution.

• Build strong relationships with leasing and pre-owned customers through consistent engagement and tailored CRM activities.

• Drive customer satisfaction initiatives, including improving online reviews and collecting customer feedback.

• Conduct service training for operations teams to enhance customer-centric practices.

• Plan and execute customer engagement events such as roadshows, appreciation activities, and partner collaborations.

• Coordinate CRM requirements across pre-owned, leasing, and franchise partners to ensure a seamless and consistent customer experience.

Key Requirements:

• Bachelor’s degree in Business or related field.

• Minimum 3 years of experience in customer service, CRM, or related functions (automotive or leasing background is a strong advantage).

• Strong technical understanding from industries such as manufacturing, engineering, or FMCG.

• Excellent problem-solving skills with proven ability to manage complex customer issues.

• Class 3 Driving Licence is added advantage

• Proficient in MS Office applications.

• Strong analytical mindset—able to interpret feedback data and identify service improvement opportunities.

• Exceptional communication skills with the ability to influence, engage, and train teams.

• Customer-centric, proactive, and results-driven attitude.

• A committed team player with strong interpersonal skills.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661