Automobile Customer Service cum Receptionist | Up to $3,500 - #1128571

• Role: Customer Service cum Receptionist [ 1 Year Renewable Contract ] 

• Industry: High End Automobile Company

• Working Days: 5 Days Alternate Saturday, 9am-6pm / 9am-3pm

• Salary: $2,500 - $3,500 + Bonus

• Lunch & Tea Break Meals Are Provided

• Location: Sin Ming Autocity (Bishan / Upper Thomson)

Requirements: At least 2 years experience in Customer Service role and able to promote company's services to customers to hit monthly target.

Job Scopes:

1. Front Desk & Reception Duties

• Serve as the first point of contact for all walk-in customers, visitors, and callers.

• Greet customers with professional attitude and provide courteous assistance.

• Manage incoming calls and route them to relevant departments.

• Handle incoming / outgoing mail, parcels, and courier coordination.

• Maintain a clean, organized, and professional reception area.

2. Professional Appearance & Attire

• Maintain a neat, clean, and professional appearance at all times.

• Wear appropriate business attire as per company guidelines (formal or business casual).

3. Customer Service & Follow-Up Responsibilities

• Proactively call customers to remind them of regular vehicle servicing schedules.

• Provide appointment reminders to customers one day before their scheduled service.

• Explain the importance of timely car maintenance for safety, reliability, and long-term cost savings.

• Assist customers with booking service appointments and answering basic enquiries.

• Maintain strong customer relationships through consistent after-sales follow-up.

4. Sales Support, Lead Generation & Target Achievement

• Contact customers to collect details for quotations and service proposals.

• Promote Company's Automobile services, packages, and ongoing promotions.

• Proactively generate leads and help achieve monthly sales targets.

• Seek practical ways to hit targets instead of focusing on challenges or complaints.

• Identify opportunities to improve customer engagement and revenue growth.

5. Review & Testimonial Engagement

• Encourage satisfied customers to leave reviews and testimonials.

• Guide customers through the review process and maintain feedback records.

• Support initiatives to enhance the company’s online reputation.

6. Marketing Support & Media Appearance

• Provide ideas and suggestions to support the marketing team’s campaigns and initiatives.

• Be willing to appear on video content, photos, or other media as part of promotional activities.

• Promote the company’s brand image in a professional and approachable manner.

7. Administrative Support

• Perform data entry, filing, documentation, and maintain accurate records.

• Assist with appointment scheduling and office coordination.

• Manage monthly lunch orders for staff and ensure timely delivery.

• Monitor and replenish office stationery and supplies regularly.

• Support management with other administrative tasks as needed.

8. Payment & Receipt Handling

• Receive customer payments and issue receipts accurately.

• Ensure compliance with company procedures for cash and transaction handling.

9. Work Schedule & Expectations

• Willing to work 5.5 days per week (alter. Saturday)

• Expected to stay slightly later when required to accommodate customer vehicle collection.

• Demonstrate responsibility, initiative, and a customer-first attitude.

• Maintain a cheerful and positive demeanor when interacting with customers at all times.

10. Driving Requirement

• Preferably able to drive and possess a valid driving license.

• Able to move or shift customer vehicles safely when required.

11. General Office Coordination

• Liaise with vendors or service providers for office needs.

• Perform any other ad-hoc tasks assigned by management.

#SCR-carson-cheong

Cheong Kar Chun Team Manager R1980386

The Supreme HR Advisory 14C7279