Admin Executive - #1128464

Position Overview: 

As an Admin handling Quality Assurance, you will play a crucial role in maintaining the integrity and quality of our sales processes. Your primary responsibility will be to reach out to customers post-sale to ensure that each sale is legitimate and that customers meet the necessary prerequisites for our courses or services. This role demands a high level of attention to detail, excellent communication skills, and a commitment to customer satisfaction.

• Working Location: 158 Kallang Way, #03-05 (Singapore, 349245)

• Working Hours: Monday - Friday (9:00am - 6:00pm)

• Salary Range: $3,000.00 - $4,200.00

• Position Type: Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Job Responsibilities: 

• Conduct outbound calls to customers & existing following sales transactions.

• Verify the legitimacy of each sale and ascertain customer understanding and agreement to the terms of purchase.

• Ensure that customers meet all prerequisites and qualifications for the courses or services purchased.

• Accurately document customer interactions and verification outcomes.

• Report any discrepancies or unusual patterns in sales transactions to the Sales Verification Manager.

• Provide clear and concise information to customers regarding their purchase and any prerequisites required.

• Address customer queries and concerns professionally, ensuring a high level of customer satisfaction.

• Support enquiries from internal and external stakeholders.

• Ensure compliance with company policies and procedures during the verification process.

• Participate in quality assurance initiatives to improve the verification process and customer experience.

• Work closely with the sales team to provide feedback on customer interactions and potential areas of improvement in the sales process.

• Collaborate with other departments as necessary to resolve customer issues or discrepancies.

Requirements: 

• Candidate must possess at least "O" Level or equivalent.

• Minimum one year of experience in customer service, telemarketing or related role.

• Good communication and interpersonal skills with excellent command of written and spoken language

• Proficient with MS Office