Key Account Manager - #1128021

Job description:

Reports to the Head of Account Management and Senior Management.
You will have main missions to manage the customer relationship in your area.

The main missions are:

Customers’ relationship:

• Ensure fulfillment of performance.

• Monitor contracts compliance and regulatory requirements in area of responsibility.

• Maintain positive relationship with customers.

• Prepare, coordinate and conduct customers meetings.

• Manage and solve claims by setting up associated corrective plans.

• Ensure customers satisfaction.

• Lobbying to promote OEMServices at Manager and Head Office level.

• Prospect for business development

• Manage the contract sustainability and provide means to improve it.

Operations monitoring:

• Support, when necessary, suppliers’ contract writing in conjunction with the Strategic Partnerships.

• Coordinate technical queries from the Customer upon request from the technical department.

• Coordinate and write down operational processes.

• Be part of the bidding process upon request.

• Manage and follow up retrofit campaigns in conjunction with the technical department.

• Coordinate logistics flow in conjunction with all the stakeholders (internal, suppliers, customers) in order to reach the goals.

• Report and escalate to the direct and transversal management (GM, CEO, Strategic Partnership, Finance, Sales).

Quality:

• Support our process of continuous improvement with vendors and providers.

• Follow up open quality actions until closure.

Regulation:

• Support our Customs Manager to enforce customs and transport rules.

Autonomy:

• Ability to propose solutions requiring managerial validations and ensure implementation.

• Coordinate project with other departments and report to the management. 

Travel:

• Regular travel is to be expected between 30%.

Technicity:

• Skills improvement on the tools and to be a creative force.

Requirements:

• Degree/Master Degree in Supply Chain Management, Aviation or related discipline in Customer Support/Business functions.

• At least 3-5 years in the Aviation/Aerospace and Customer Support/Supply Chain Management (SCM).

• Experience in air / logistics / supply chain management (SCM).

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.

• Ability to prioritize and meet critical deadlines.

• Ability to speak French is an added advantage.

• Proficient in excel and knowledge in SAP, sales and airline operations will be an advantage.