Officer, Admin and Operations (Bedok) - #1127729

Job Purpose

To provide comprehensive administrative and operational support to ensure the smooth functioning of shelter operations, including resident management, facility maintenance, and programme coordination.

Key Responsibilities

Resident Support & Admission

· Attend to general enquiries from internal and external parties regarding ELB.

· Handle day-to-day general queries from stakeholders and referring agencies.

· Assist in the admission process for new ELB residents (including submission and coordination with stakeholders and support in the conducting of screening tools).

Administrative & Operational Support

· Support health, safety, and security protocols within the shelter environment.

· Maintain documentation related to shelter inventory, financial assistance, and in-kind donations.

· Perform data entry and maintain accurate records for clients and ELB operations.

· Collect and manage records of billings and payments for programme fees.

· Conduct maintenance checks, perform minor repairs, and liaise with vendors and contractors for necessary maintenance.

· Conduct monthly unit inspections.

· Manage interpersonal disputes among co-living residents and respond to incidents, including de-escalating crisis situations and escalating to supervisors when necessary.

Monitoring & Documentation

· Maintain records for client data monitoring and evaluation purposes.

· Collect statistics to support programme evaluation and reporting.

· Assist in the coordination and execution of ELB programmes and activities.

Other Responsibilities

· Provide administrative and logistics support for meetings and events

· To update records on staff movement, staff development / training records

· To perform any other duties as assigned by Supervisor.

Programme Support

· Assist in the coordination and execution of ELB programmes and activities.

Other Responsibilities

· Provide administrative and logistics support for meetings and events

· To update records on staff movement, staff development / training records

· To perform any other duties as assigned by Supervisor.