CUSTOMER SERVICE OFFICER/AGENT | CHANGI AIRPORT | $5000 JOINING BONUS | NO EXP - #1127710

We are looking for dynamic, dedicated, and service-oriented individuals to join our team as Customer Service Officers (CSO) and Customer Service Agents (CSA).

Whether you’re leading a team or delivering outstanding service to passengers, this is your opportunity to build a meaningful career in aviation. If you enjoy meeting people, thrive in a fast-paced environment, and want to grow professionally, we want you on board.

Job Responsibilities

Customer Service Officer (CSO)
Lead. Inspire. Excel.
As a CSO, you will:
• Guide and mentor your team to deliver exceptional service
• Take charge during critical situations, making key operational decisions
• Uphold safety and compliance standards
• Collaborate with Duty Managers for smooth daily operations
• Foster a positive, professional, and high-performing team culture

Customer Service Agent (CSA)
Be the face of our service.
As a CSA, you will:
• Assist passengers at check-in and departure areas
• Provide friendly and professional service, including support for passengers with special needs
• Ensure a premium experience in exclusive lounges
• Handle basic computer transactions and reception duties confidently

Who We’re Looking For
• For CSO: Diploma holders in any discipline with strong English communication skills
• For CSA: Proficient in English; a second language is an advantage
• Pleasant, approachable, and professional with strong interpersonal skills
• Team player who thrives in a fast-paced environment
• Able to multitask and work independently under tight deadlines

Attractive Compensation and Benefits Package

Customer Service Officer (CSO):
• Competitive base salary for diploma holders (Basic from $2500 + Shift allowance from $200)
• Shift allowances and overtime pay
• Joining bonus (if eligible)
• Annual Wage Supplement (AWS) and performance bonus
• Convenient staff transport for midnight shifts

Customer Service Agent (CSA):
• Attractive base salary, based on experience and qualifications (Basic from $2200 + Shift allowance from $200)
• Shift allowances and overtime opportunities
• Joining bonus (if eligible)
• Staff transport for late-night shifts

Daniel Ng (R25126885)

Hey Rocket Pte Ltd (EA 21C0816)