Admin Assistant (Training Provided) - #1127475

Basic information:

• Basic up to $2.6K

• Location: Boon Lay

• 5 Days, 830am-6pm

• Career Progression

• Performance Bonus provided

Job scope:

• Handle incoming customer inquiries, orders, & complaints via various communication channels (phone, email, chat) promptly & professionally

• Process customer orders accurately & efficiently, ensuring timely delivery & adherence to order specifications & company Standard Operating procedures & policies

• Demonstrate a deep understanding of the company's food products, their features, uses, & benefits to effectively assist customers & provide relevant information

• Address customer concerns, complaints, or issues regarding product quality, delivery, or service, & work to resolve them promptly while maintaining a positive customer relationship

• Maintain accurate records of customer interactions, transactions, complaints, & resolutions using customer relationship management (CRM) software or databases

• Act as a liaison between customers & other departments (such as sales, production, or logistics) to ensure efficient handling of customer inquiries or issues

• Collect & document customer feedback, suggestions, or complaints to provide insights for improvement in products or services

• Identify recurring customer issues or trends & collaborate with the relevant departments to improve processes and enhance customer satisfaction

• Build & maintain positive & long-term relationships with customers, providing exceptional service to enhance loyalty & retention
  

For interested candidates, please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

Zen Career Pte Ltd | EA License No: 24C2559
Charlotte Lim (Limanqi) | EA Personnel No: R23113764