Guest Service Executive - #1127295

Full Time Guest Service Officer

+ Meal allowances
+ Variable Bonuses

Working location: Telok Ayer

Working hours: 5 days work week, Rotating shifts (Morning, Afternoon, Night)

Job scope
• Ensures guest preferences are collected, correctly recorded, and acted upon in order to delight our guests.
• Drives customer delight and retention by being a role model in delighting guests in every single interaction.
• Responds promptly to guest feedback and forward to relevant departments if required and follows up to ensure appropriate action has been taken.
• Is familiar with all daily events taking place in the hotels, arrival / departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel / company promotions and rates.
• Keeps up to date with local / hotel events and provides accurate information and direction to guests, as required.
• Handles all guests’ requests or inquiries promptly and efficiently.

Job Requirements
• Candidates with no experience are welcomed to apply, training will be provided.
• Able to work on weekends, public holidays and shift timings.

Samuel Lam
Recruit Fast Pte. Ltd. (EA License: 23C1828)
EA Personnel: R22108261
Email: [email protected]        
Website: www.recruitfast.sg