Guest Service Executive - #1127295
Recruit Fast Pte. Ltd.
Full Time Guest Service Officer
+ Meal allowances
+ Variable Bonuses
Working location: Telok Ayer
Working hours: 5 days work week, Rotating shifts (Morning, Afternoon, Night)
Job scope
• Ensures guest preferences are collected, correctly recorded, and acted upon in order to delight our guests.
• Drives customer delight and retention by being a role model in delighting guests in every single interaction.
• Responds promptly to guest feedback and forward to relevant departments if required and follows up to ensure appropriate action has been taken.
• Is familiar with all daily events taking place in the hotels, arrival / departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel / company promotions and rates.
• Keeps up to date with local / hotel events and provides accurate information and direction to guests, as required.
• Handles all guests’ requests or inquiries promptly and efficiently.
Job Requirements
• Candidates with no experience are welcomed to apply, training will be provided.
• Able to work on weekends, public holidays and shift timings.
Samuel Lam
Recruit Fast Pte. Ltd. (EA License: 23C1828)
EA Personnel: R22108261
Email: [email protected]
Website: www.recruitfast.sg
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