Service Advisor (Automotive) - #1127259

Job Overview

We are seeking a proactive, customer-focused Service Advisor to join our automotive service team. You will be the key link between customers and workshop technicians, ensuring a seamless service experience from vehicle drop-off to handover.

Key Responsibilities

• Receive and review customer service files from the front desk

• Conduct detailed consultations with customers to understand their concerns

• Analyse problems (wear and tear vs premature malfunction)

• Liaise with workshop technicians for technical reviews and inspections

• Determine if repairs are chargeable or complimentary (warranty or goodwill)

• Explain technical issues and proposed solutions clearly to customers

• Provide cost estimates, obtain approvals, and manage job authorization

• Track and update customers on job progress and completion times

• Prepare job cards, service reports, and final documentation

• Coordinate smooth vehicle handover upon job completion

• Ensure customer satisfaction throughout the service process

Requirements

• Nitec in Automotive Engineering or equivalent qualification

• GCE ‘O’/‘N’/‘A’ Levels or Diploma holders welcome

• Minimum 1–2 years’ experience as a service advisor or in automotive customer service

• Good knowledge of vehicle systems and repair processes

• Strong interpersonal and communication skills

• Well-organized with good multitasking and time management skills

• Proficient in Microsoft Office and workshop management systems

• Valid Singapore Class 3 driving licence

• Singaporean only due to quota

Working Hours

• Monday to Friday: 9:00 AM – 6:00 PM

• Saturday: 9:00 AM – 3:00 PM

Staff Benefits

• Daily staff pickup: 11-seater transport from Pasir Ris MRT

• Opportunities for career development and on-the-job training

• Supportive team and positive work environment

• Attractive staff incentives and potential bonuses