Executive - Volunteer Management - #1126809

Roles & Responsibilitites

1. Volunteer Management, Recruitment, Training and Development

• Recruitment of new volunteers

• Assign volunteers to relevant roles 

• Provide on-boarding and facilitate training to volunteers

• Motivate and retain volunteers

• Engage volunteers, including those from partner churches, other community volunteer groups, schools or companies fulfilling corporate social responsibilities etc. to:

• Plan, organize and conduct centre-based active-ageing programmes and interest groups   

• Participate in home-based Befriending and Buddying services

• Participate in outreach, road-shows and ad-hoc festive events, etc

• Manage the Volunteer Management System (VMS) for centre volunteers including registration and volunteers’ attendance.  

2. Outreach and Befriending Services

• Strategy planning of effective outreach programmes and activities

• Co-ordinate outreach efforts with volunteers and volunteer groups to identify socially isolated seniors and seniors who require care management

• Conduct wellness assessments of seniors 

• Assign befrienders to provide befriending services to socially isolated seniors 

• Monitor the effectiveness of befriending through regular reports from befriender and feedback surveys from befriendees

• Onward referrals to case management executive for service linkage and care coordination, when required 

3. Programme Co-ordination and Administration – support the Centre Manager to 

• Empower seniors to participate in developing and implementing suitable active ageing programmes

• Collaborate with community partners to organise outreach programmes

• Prepare data for submission to MOH and AIC which includes, but not limited to: 

  • Registration of all volunteers, befriendees and home visits records

  • Registration of wellness assessments, Information and Referrals made for befriendees

  • Registration of Client satisfaction surveys and Volunteers’ surveys

• Achieve service requirements and meet MOH KPIs

• Any tasks assigned by the centre manager

Qualifications, Competencies & Experience

• Diploma or Degree holder, preferably in community services, healthcare or social services

• Experience in the social service sector will be an advantage

• Passionate to work and interact with seniors in the community

• Strong inter-personal skills and ability to manage and motivate a pool of volunteers

• Good communication skills

• Good facilitation skills

• Ability to multi-task and work under pressure 

• Team member skills

• Proficient in Microsoft Office

• Ability to work on weekends, when required, with time off-in-lieu