IT Engineer (Level 1 Helpdesk) - #1126729

[1 YEAR CONTRACT ROLE]

Job Summary

We are seeking a proactive and personable IT Level 1 Helpdesk Engineer to join our dynamic team in the construction industry. The ideal candidate will be the first point of contact for technical support, ensuring smooth day-to-day IT operations across all departments. This role requires a self-starter with a strong work ethic and the ability to collaborate effectively with staff at all levels.

Key Responsibilities

• Provide first-level technical support for hardware, software, network, and mobile devices

• Troubleshoot and resolve IT-related problems via phone, email, and in-person

• Troubleshoot issues related to Office 365, Windows OS, and basic networking

• Support engineering applications (e.g., AutoCAD, Revit, project management tools)

• Set up and maintain desktops, laptops, printers, and mobile devices

• Assist with onboarding/offboarding of employees including account setup and equipment provisioning

• Maintain accurate documentation of support requests and resolutions

• Escalate unresolved issues to higher-level support when necessary

• Ensure timely follow-up and closure of support tickets.

Requirements

• Minimum 3 years of experience in a similar IT helpdesk role

• Strong troubleshooting skills and technical knowledge of Windows OS, Office 365, basic networking and common engineering software

• Good working attitude with a willingness to learn and take initiative

• Self-starter who can work independently and manage time effectively

• Excellent interpersonal skills and the ability to get along with all staff, including nontechnical users

• Strong verbal and written communication skills

• To be comfortable with 1 year contract role, may/may not be renewable.

Working Location

15A Changi Business Park Central 1, Singapore 486035