IT Support Engineer (12 hours shift) (ID: 689843) - #1126577

Shift: 7:00 PM – 7:00 AM (Thursday to Saturday, alternate Wednesdays)

Key Responsibilities:

• Provide end-user IT helpdesk support during shift hours, including remote assistance when required.

• Monitor network and server health; support production/tester networks; escalate emergencies (basic TCP/IP knowledge required).

• Troubleshoot production label printing issues.

• Conduct IT audits and training; ensure compliance with factory IT policies.

• Coordinate onboarding and offboarding processes.

• Handle IT asset procurement, installation, configuration, license renewals, and account management.

• Maintain internal knowledge base; assist in root cause analysis for recurring issues.

• Troubleshoot system/application faults and resolve hardware/software problems.

Requirements:

• Diploma/Degree in Computer Science, IT, or related field.

• Minimum 1 year of IT helpdesk experience with basic SQL skills.

• Strong analytical and troubleshooting abilities.

• Basic knowledge of networking and Wintel system administration.

• Familiarity with manufacturing systems (MES, WMS) is a plus.