Social Work Associate - #1127855

Intake, Admission and Discharge

• Handle day-to-day general enquiries about the Home and DAC’s services and admission procedures

• Support the coordination of referrals and admissions, including arranging intake assessments, liaising with external agencies and internal teams

• Assist with administrative and logistical matters related to client/resident needs, from pre-admission to discharge, which includes (but not limited to) means-testing, financial resourcing, transport arrangements, etc.

• Liaise with clients/residents and their families to ensure a smooth transition in and out of the service

Casework and Counselling

• Support in basic case intake, assessments, planning and intervention as needed, in consultation with the supervisor/manager

• Engage clients/residents and their families in a therapeutic manner to build rapport and collaborate on client care

• Provide accurate and professional communication to clients/residents and their families about policies, procedures, and services

• Work closely with the multi-disciplinary team members to support holistic, person-centered care for clients and residents, including (but not limited to) taking part in meetings and developing and setting Individual Care Support Plans (ICSP) for clients and residents

• Liaise and coordinate with external agencies (e.g., schools, hospitals, community agencies) on issues related to client/resident’s care

• Maintain timely and accurate documentation of case notes in compliance with PDPA and organisational policies

Programmes and Group Work

• Assist with planning, coordination and execution of programmes for caregiver support and family bonding

• Support pre- and post-programme evaluation through client and caregiver engagement, data-gathering and analysis

• Be flexible to work occasional weekends to support such family and agency events

Administrative Functions and Governance

• Maintain good housekeeping, confidentiality, privacy, and safety standards.

• Manage administrative tasks such as scheduling appointments, coordinating meetings, muster reporting, and maintaining client databases

• Prepare reports and referrals for review by the supervisor and management

• Support the service’s adherence to Key Performance Indicators as set out by MSF and SG Enable, such as referral turnaround timelines

• Conduct, collate and analysis data from the annual client and caregiver surveys, as required by MSF

• Support the data collection for other audits and reports as needed

• Assist with logistics and operational support when required

Others

• Participate in team meetings, supervision, and relevant training for professional development and competency

• To perform any other duties serving the aims of AWWA Adult Disability, as required by the supervisor, Centre Manager/Head of Home, and Director/Management

Job Specifications

• Minimum Diploma in Social Work, Psychology, or related fields.

• Experience in the social services sector, especially disability or residential settings, is beneficial but not required – candidates with relevant skills and passion are welcome to apply.

• Knowledge of Mandarin / Malay / Chinese Dialects to communicate with clients and caregivers will be an advantage.

• Has curiosity/passion and empathy to work with clients with disabilities and their caregivers

• Well-organised and detail-oriented

• Collaborative and reflective, with good communication and interpersonal skills

• Takes initiative and able to work well independently, and as a team player