Senior Manager, Service Operations - #1126147

Job Description:

Planning/Operationalizing

• Develop, communicate and implement plans so as to achieve a high level of service operational efficiency and effectiveness.

• Identify, set goals, evaluate & manage the service operations projects that will contribute to the Centre’s near to mid-term service excellence goals

Monitoring service Operation indices

• Responsible for establishing and monitoring key service quality measures, and leading the teams to follow up on action plans to pursue most optimal patient experience.

Budgeting

• Plan and support annual budget cycle. Ensure budget plans are effectively implemented and objectives met.

Leading Services Delivery

• Lead the teams in continuous improvement of service policies, systems, processes and capabilities for the department.

People Development

• Establish constructive work cultures contributing to a productive and motivated team.

• Conduct adequate communications to keep staff updated on organizational changes and work requirements.

• Focus on development of executives and team leaders.

Advisory Roles

• Serve in Committees to proactively provide administrative expertise in for directing the committee's activities and decision-making.

Requirements:

• Degree, preferably in business/ healthcare management.

• 8 years of relevant experience, preferably in clinic operations in healthcare industry, with at least 2 years of managerial experience.

• Exceptional leadership/ organisation management skills and People Development skills.

• Demonstrated competencies in problem solving/ negotiation / influencing skills.

• Proven ability to drive and achieve results in a dynamic fast-paced working environment.

• Experience working in the healthcare environment, especially the ability to work with clinicians and other professionals in multiple settings and locations.

• Possess an eye for detail and experienced in planning/ leading teams in multiple innovative projects to enhance patient experience and operational effectiveness/ efficiency