Assistant Manager/Senior Executive, Office of Patient Experience - #1122001

Responsibilities:

• Plan and manage the execution of service improvement initiatives to improve patient experience and raise the service image of NDCS

• Manage the end-to-end patient feedback process, from registering the feedback on CRM, to investigation, drafting the reply and closure of feedback

• Management of patient experience data, including generation of quantitative and qualitative reports. Synthesize data and highlight key insights and trends to stakeholders for service improvement.

• Assist with all other patient experience initiatives, e.g. patient support group, volunteer management, training, roadshows, patient experience collaterals, focus group discussion, and SPAN@NDCS.

Requirements:

• Bachelor’s degree in arts & social science, communications, business administration,

• Experience in Healthcare industry will be advantageous

• Proficient in Microsoft Office

• Knowledge in the use of statistical and data analytic software will be an advantage

• Possess good project management skills

• Proactive and adaptable to change

• Good communication and writing skills

• Ability to work independently in a collaborative manner with diverse range of stakeholders