Contact Centre Livechat Manager - UP $5000 + Bonus, 1 Year, Paya Lebar - #1126023

RecruitFirst

Date: 1 day ago

District: Paya Lebar

Salary: $4,500 - $5,000 / month

Contract type: Full time

Work schedule: Full day

RecruitFirst is hiring! You will be outsourced to:

Job Details:
• Location: Paya Lebar
• Salary: Up to $5000 Basic + 1 Month Completion Bonus
• Duration: 1 Year Contract Extendable/Convertible
• Working hours: Mon to Fri 830am to 6pm

Job Scope:
• Lead the strategic design and operationalization of the live chat service channel integrating WhatsApp with human agent support
• Conduct comprehensive analysis of current customer service enquiry management operations and identify improvement opportunities
• Design enhanced service delivery models, establish operational frameworks and requirements, and define performance indicators
• Develop user stories, reporting requirements, and knowledge management resources to support live chat operations
• Conduct User Acceptance Testing and manage live chat sessions to build operational competencies
• Develop and deliver training programmes for Live Chat Agents and establish performance evaluation frameworks and metrics to refine the service model
• Personally manage LiveChat sessions to maintain service quality and identify improvement opportunities
• Drive continuous improvement initiatives across operational and technological workflows
• Mentor and develop the Assistant Lead and team members

Requirements:
• Minimally GCE 'O' levels
• 3-5 years of experience in service delivery and/or customer service operations, with at least 2 years in live chat or digital customer support

Interested applicants, please send your resume to [email protected] or click here to apply now.
All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.

Kadie Chang Yan Yu (R24123111)
RecruitFirst Pte Ltd E.A.13C6342

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