Operations Executive - #1125826

Operations Executive

 Highlights

• Career Stability

• AWS + Attractive benefits

• Resume booster

Job Summary:

• 5 days’ work week

• Location: Changi

• Working hours: 8:30am – 6:00pm

Job Responsibilities:

• Oversee the day-to-day operations of the assigned outsourcing project, ensuring smooth and efficient workflows across the deployment.

• Act as the primary liaison between the client and MCI, ensuring timely communication and resolution of operational matters.

• Coordinate closely with the client’s HR and Admin teams on Prosoft-related tasks, including clock-in/clock-out tracking, attendance issues, and system queries.

• Manage the onboarding process for new joiners: create profiles, collect and verify documentation, and conduct orientation briefings on workplace expectations, rules, and dos and don’ts.

• Conduct daily walkabouts to ensure all MCI seconded employees are at their designated workstations and are wearing proper Personal Protective Equipment (PPE).

• Work collaboratively with internal stakeholders, including Recruitment Consultants, Operations Teams, and outsourced staff to ensure smooth service delivery.

• Liaise with MCI’s Training & Development (T&D) department to obtain monthly updates on new joiner headcounts and training schedules, and relay relevant information to the new employees.

• Ensure that all check-in/check-out logs and related operational documents are accurately maintained and updated in compliance with audit and client requirements.

• Monitor adherence to safety regulations and site-specific security measures, escalating any concerns as needed.

• Address and manage any employee grievances or escalation matters in a prompt and professional manner.

• Proactively identify and recommend process improvements to enhance operational efficiency.

• Monitor, track, and report on operational KPIs and performance indicators to both MCI and client stakeholders.

• Perform any other duties as assigned from time to time to support operational excellence and project continuity.

• Any ad hoc duties assigned.

Job Requirement

• 2-3 years of relevant experience

• Team player

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.

Vynesh Elango

Registration Number: R25129840.

EA License No: 06C2859 (MCI Career Services Pte Ltd)