Appointment Setting Officer - #1125801

About the role

We are seeking a talented Appointment Setting Officer to join our dynamic team at Capital Human Resource Management Pte. Ltd. In this full-time, office-based role, you will be responsible for proactively reaching out to potential customers and setting appointments for our sales representatives. Your excellent communication skills and customer service expertise will be crucial in this fast-paced, target-driven environment.

What you'll be doing

1. Make outbound calls to potential and existing customers to schedule appointments for the sales or service team.

2. Handle inbound enquiries and provide basic product/service information.

3. Update, track, and maintain appointment schedules in the system accurately.

4. Follow up with customers via phone, WhatsApp, SMS, or email to confirm appointments.

5. Ensure all appointments are properly documented with correct details (date, time, location, customer notes, etc.).

6. Coordinate closely with internal departments (sales, operations, technicians) to ensure smooth scheduling.

7. Remind customers of upcoming appointments and manage rescheduling when necessary.

8. Handle customer objections professionally and provide alternatives where needed.

9. Achieve daily/weekly/monthly appointment targets set by the company.

10. Provide excellent customer service in all interactions.

11. Perform any other administrative or ad-hoc duties assigned by the management.

What we're looking for

1. Minimum 1–2 years of experience in customer service, telemarketing, appointment setting, or call centre environment.

2. Good communication skills via phone, text, and email.

3. Positive attitude, customer-oriented, and able to handle difficult calls professionally.

4. Able to multitask and work in a fast-paced environment.

5. Basic computer skills (data entry, scheduling tools, Microsoft Office).

6. Team player with strong attention to detail.

7. Able to work independently with minimal supervision.

What we offer

At Capital Human Resource Management, we value our employees and are committed to providing a supportive and rewarding work environment. In addition to a competitive salary, you'll enjoy a range of benefits including:

1. Opportunities for career progression and professional development

2. Hybrid work is allowed when duties do not require physical presence.

3. Days working from home will be scheduled based on:

• Number of appointments

• Customer needs

• Operational requirements

If you have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to start your application.


Application Instructions

Submit your CV in MS Word format, including:

• Educational background

• Work experience in point form

• Reasons for leaving each position

• Current & expected salary

• Date of availability / notice period

We regret that only shortlisted candidates will be notified.
Your profile will be kept in our database for future career opportunities.

We wish you all the best in your job search.

Hou Shenglong Kyan
Registration No.: R1435754
EA License No.: 19C9570