International Reservation Sales Agent (Japanese) - #1125708

We are seeking an International Reservation Sales Agent to join our global reservations team, where innovation knows no borders. This team leads with impact—delivering seamless support and personalized service to travelers worldwide. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.

As an International Reservation Sales Agent, you will support guests with hotel bookings and related inquiries in both English and Japanese. You will ensure a seamless, customer-centric experience through prompt, courteous service in a fast-paced contact center environment. This role is ideal for detail-oriented professionals who thrive on problem-solving and delivering exceptional support.

Responsibilities

• Manage inbound calls and assist customers with hotel reservations, changes and cancellations.

• Deliver accurate information on hotel offerings, policies and local attractions.

• Resolve customer issues and special requests with care, escalating complex cases as needed.

• Maintain accurate and updated records in CRM and contact center systems.

• Support operational goals through quality, efficiency and service excellence.

Preferred qualifications and education

• Minimum 1 year of experience in hospitality, contact centers or customer service roles.

• Fluent in both English and Japanese due to clientele profile, with strong verbal and written communication skills.

• Proven ability to handle high-volume call environments with professionalism.

• Strong customer focus with a positive, solution-oriented approach.

• High school diploma or equivalent; hospitality or service certifications are a plus.

Work conditions

• Scheduled work hours are from 8 a.m. to 5 p.m., across a 5-day work week.

• Includes at least 1 working day on a weekend (Saturday or Sunday).

• 2 rest days are provided each week.

• Hybrid work model with 3 days in-office per week.

• Flexibility in scheduling is essential to meet business needs.

Benefits
Benefits are not one-size fits all which is why we go beyond the traditional medical and financial benefits to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self:

• Competitive pay and performance-based bonuses

• Flexible work options

• Comprehensive healthcare coverage

• Generous PTO and holidays

• Strong retirement planning support

• Family-friendly benefits

• Professional development opportunities