Service Engineer - #1120639

• Installation and Configuration:

• Installing, configuring, and setting up new hardware devices, such as TVs, LEDs, kiosks, computers, camera, printers, scanner and peripherals. 

• Troubleshooting and Problem Resolution: 

• Diagnosing and resolving hardware issues, such as computer startup problems, printer malfunctions, network connectivity problems, and peripheral device failures. 

• Software Support: 

• Providing basic software support, such as installing software updates, configuring software settings, and resolving software conflicts.

• Customer Service:  

• Ensuring high-quality customer service delivery. 

• Handling escalated customer issues and complaints. 

• Identifying customer needs and expectations. 

• Implementing strategies to improve customer satisfaction. 

• Operational Efficiency:  

• Monitoring team performance and identifying areas for improvement. 

• Streamlining processes and implementing best practices. 

• Utilizing tools and technology to optimize service delivery. 

• Managing team schedules and resource allocation. 

• Documenting troubleshooting steps, solutions, and known issues to improve future support efforts

• Quality Assurance:  

• Ensuring adherence to service level agreements (SLAs). 

• Implementing quality control measures. 

• Analyzing customer feedback and implementing necessary changes. 

• Management:

• Maintaining an inventory of hardware assets and tracking their location and status.

Required Skills and Qualifications: 

• Leadership Skills: Ability to lead, motivate, and inspire a team. 

• Communication Skills: Strong verbal and written communication skills. 

• Problem-Solving Skills: Ability to analyze problems and develop effective solutions. 

• Technical Expertise: Knowledge of relevant software and hardware. 

• Customer Service Skills: Empathy, patience, and a customer-centric approach. 

• Organizational Skills: Ability to manage multiple tasks and prioritize effectively. 

• Attention to Detail: Meticulous attention to detail and accuracy.