Project Management Executive (Up to 4,000, EAST) - #1125433

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The Opportunity:

• Exciting opportunity to work with a leading organisation within the airport operations and management industry
• 5 days work week (Office Hour)
• Location: EAST
• Salary up to $4000
• 1 year contract (Renewable subjected to performance)
• Attractive benefits & Bonus!

Duties:

• Oversee Contact Centre operations for loyalty programme matters including account management, points crediting, tier progression, and service feedback.
• Handle escalated member cases with professionalism and empathy, ensuring timely and satisfactory resolution.
• Safeguard programme integrity by resolving issues related to points, rewards, and personal data.
• Monitor escalations and identify recurring service or process issues; work with internal teams to implement improvements.
• Conduct data analysis to uncover trends and provide actionable insights through regular and ad-hoc reports.
• Support system troubleshooting and readiness for new rollouts, automation initiatives, and process updates.
• Maintain SOP manuals and training materials; deliver briefings to tenants and frontline staff to promote service excellence.
• Collaborate with internal stakeholders to align initiatives and foster cross-functional partnerships.
• Conduct regular audit checks to ensure compliance and mitigate operational risks.
• Provide operational support for loyalty-related parking and marketing initiatives.
• Undertake additional duties as assigned by management.

Requirements:

• Bachelor's degree or equivalent experience.
• Minimum 1 year of relevant experience in administrative or project support roles.
• Fresh graduates with strong drive and willingness to learn are welcome to apply.
• Strong communication, coordination, and organisational skills.
• Proficiency in MS Office tools; knowledge of Power BI, Pivot Tables, and other relevant applications is advantageous.
• Experience in data analysis and reporting tools is a plus.

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or send your resume to [email protected]

Eugene See
Direct Line: 8889 1296
EA License No: 91C2918
Personnel Registration Number: R21102460