Senior Training Executive - #1125394

Job Responsibilities

Execute and Facilitate Training Programmes

·     Deliver core training programmes, including Express Orientation, Service Training, and operational skills training.

·     Ensure all training aligns with the Learning Needs Analysis (LNA) and the Total Company Learning Plan (TCLP).

 Training Follow-Up, Service Standards & Staff Readiness

·     Track trainees’ performance and ensure effective application of skills at outlet level.

·     Provide on-site coaching to strengthen service behaviours and operational standards.

·     Work with F&B Managers to conduct service evaluations and cross-checks across outlets.

·     Monitor new hires’ progress and conduct competency checks up to their confirmation stage.

 Training Logistics and Administration

·     Coordinate training logistics such as attendance sheets, nominations, registrations, room setup, materials preparation, and onsite support.

·     Maintain accurate training records, curriculum database, and training inventory in Learning Management System.

·     Check and ensure training validity for required certifications and arrange training or refresher courses ahead of expiry.

 Work with F&B Operations to Do Up and Document SOPs

·     Partner with F&B Operations Team to do up, structure, and document SOPs for Direct Operating Stores.

·     Support consistent rollout and understanding of SOPs through communication and training.

 Any Other Duties as Assigned

·     Assist with additional training-related tasks and departmental projects as required by management.

 Requirements:

·     Degree/Diploma in Training and Development, Business Studies/ Management, Human Resource or equivalent with min 3 years' working experience in similar capacity (e.g. training delivery and curriculum development), preferably in F&B industry

 ·     Proficient in LMS and e-Learning courseware development, MS Office, webinar tools, and Internet based systems and programs

 ·     Strong interpersonal and Self-motivated

 ·     Strong presentation skills to both large and small groups

 ·     Bilingual preferred as the role requires (in order to converse and provide training and training support for staff when necessary)