Executive, Operations (E-Commerce) | FMCG Company - #1125248

Job Details:

Duration: 1 Year (extendable depending on business needs and performance)*
Working Days/Hours: Mon-Fri, Office Hours
Location: West
Pay: Up to $5000 (depending on qualifications and experience)**

Overview of the Role:
We are seeking a meticulous and dependable E-Commerce Operations, Executive to support our Seller Excellence team in driving operational improvements, seller experience initiatives, and governance frameworks.

This role is ideal for someone who enjoys problem-solving, process optimization, and working cross-functionally in a fast-paced e-commerce environment.

Job Responsibilities:

E-Commerce Operations & Governance

• Support the execution of marketplace seller management processes (e.g., onboarding, offboarding, seller assessments, aftersales handling).

• Track seller metrics and ensure operational adherence to platform policies and SLAs.

• Consolidate seller and BPO data to identify trends, risks, and improvement opportunities.

• Assist in developing structured playbooks/SOPs for key marketplace workflows.

Process Improvement & Automation

• Work with the Seller Excellence team to enhance internal workflows through automation (e.g., Google App Script triggers, data-driven dashboards).

• Participate in testing and documenting process changes or new operational tools.

• Identify inefficiencies in current workflows and propose solutions to streamline execution.

Reporting & Insights

• Maintain marketplace dashboards and trackers to monitor operational performance.

• Generate insights and reports to support management decision-making.

• Highlight process gaps, recurring seller issues, and areas for system enhancement.

Cross-Functional Collaboration

• Liaise with internal teams (Commercial, Finance, Tech, Customer Service) to resolve seller-related issues.

• Coordinate with vendor partners and BPOs to ensure timely case resolution and process compliance.

• Support seller communications — including policy updates, operational notices, and data validation exercises.

Job Requirements:
- Min. Degree in Business Administration, Operations, or E-Commerce preferred.
- Strong working knowledge of Google Sheets / Excel (basic formulas, filtering, data entry).
- Good communication and coordination skills.
- Detail-oriented, responsible, and able to manage repetitive tasks with accuracy.
- Basic familiarity with tools like SAP, Big Query, or Google App Script (training will be provided).
- Prior internship or experience in e-commerce or operations support is a plus.
- Singaporeans Only.

Simply click apply with your updated resume today!

We regret to inform that only shortlisted candidates will be notified!

Thank you!

Ng Shirlyleen (R1769974)
RecruitFirst Pte Ltd (E.A.13C6342)