Senior CRM & Customer Experience Executive (Automotive) - 5 Days, MNC - #1124883

Benefits:

• 5 Days, 830am-6pm

• Location: East

• Salary up $5000

• MNC with good career growth

• Structured training, attractive company benefits

Job Scope:

• Contact customers to remind them of upcoming service due dates and help schedule appointments.

• Handle customer issues as the first point of contact, ensuring quick resolution and proper follow-up.

• Build and maintain strong relationships with leasing clients to ensure satisfaction and loyalty.

• Support initiatives to improve Google reviews by engaging customers and gathering feedback.

• Conduct service training for operations staff to enhance service quality and customer experience.

• Assist the Marketing team by monitoring competitor pricing and market trends.

• Plan and coordinate customer appreciation events (e.g., Movie Nights, Breakfast Drives, roadshows) and manage all related CRM tasks.

• Ensure daily CRM and service-related activities are carried out smoothly to maintain high service standards.

• Coordinate and support all CRM activities for Auto Selection SG (SDASL) to ensure a consistent and positive customer experience.

• Adjust customer touchpoints and communications for used car customers to enhance engagement.

• Support customer events and activities, including roadshows and partner engagements.

• Work closely with franchise partners to plan and execute joint roadshows and customer events.

• Strengthen customer relationships through consistent follow-up and event participation.

Job Requirement:

• Minimum Degree in Business related field or equivalent

• Minimum 2-3 years of experience in customer service/ customer relationship management in the automotive or leasing industry will be advantageous 

• Possess Class 3 Driving License

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)