Clinic Executive - #1123917

Key Responsibilities:

• Led a team of Clinic Nurses/Assistants to ensure consistency efficiency and operation readiness

• Manage monthly rosters for Clinic staff and Doctors including sourcing for locums

• Monitor team schedules to make sure it is sufficiently staffed, responsible for monitoring schedules to ensure sufficient manpower daily for unplanned leave

• Ensure clinics are smooth-running, and provide excellent service for our patients through leadership by example.

• Continuous updates of job knowledge, PDPA regulations and MOH guidelines and ensure new policies integrate with clinic practices and workflow.

• Conducted work group meetings, wrote meeting minutes, and ensured compliance with clinic standards, consistency of protocols, and adherence to standards and service quality.

• Promote a culture of collaboration and coordinate with HR Accounts, and other internal departments to optimise processes for efficiency.

• Assist in implementing MOH's new initiatives and partner programmes

• Manage employee relationships, conducting on-the-job training, employee performance appraisals, engagement and counselling, coaching and grievance management.

• Manage patient’s record in clinic management system including clean-up for duplicate codes, standardise procedures/services code and pricing

• Ensure clinics' monthly revenue is healthy and kept within allocated budgets.

• Perform complex billing and adjustments in clinic systems and insurance portals, audit transactions and ensure accurate records in compliance with the respective CHAS, HSG, CDMP and Medisave guidelines.

• Manage clinic supplies inventory, oversee inventory ordering and stock taor, perform stock adjustments and maintenance of inventory budgets.

• Respond to queries and provide timely feedback from the team, addressing and resolving issues where possible, and escalating unresolved matters professionally.

• Stand in for counter duties when needed due to staff emergency leave.

• Any other task assigned by her supervisor or Doctor.

Requirements

Able to work 5.5 day 44 hours including 1 night shift /1 weekend/PH

• Min Diploma in relevant disciplines with a minimum 2 years of clinic operation or healthcare experience

• Able to multi-task, work under pressure

• Strong in directed self-driven work and able to work as a team player.

• Proven ability to lead a team responsibly, work flexibly and accurately with changing priorities and deliver confidential and high-quality customer-focused service.

• Experience in operations/administration in healthcare sector will be an advantage

• Advanced knowledge in relevant Government and insurance schemes and subsidies.

• Familiar with operating Clinic Management System.

• Possess strong interpersonal, communication and problem-solving skills