Customer Service Executivex2 (Junior / Senior) - #1123626

• Globally Recognized Company

• Competitive Rewards and Benefits

• Career Growth and Development Pathways
  

Requirements:

Customer Service Executive

• Respond promptly and professionally to customer inquiries, service requests, and complaints.

• Handle and follow up on customer feedback or complaints to ensure resolution.

• Serve as the first point of contact via phone, email, and in-person.

• Record and track customer enquiries for follow-up by the Business Development team.

• Monitor collection schedules and purchase orders.

• Provide administrative support on billing, service engagement forms (eSEF), compliance documentation, and monthly reports.

• Maintain filing systems and update waste information in NAV software.

• Update customer database and coordinate with internal departments to ensure timely service delivery.

• Assist the Customer Service Manager in improving customer satisfaction and process efficiency.

Customer Service Manager

• Lead, coach, and mentor the customer service team to ensure high service standards.

• Oversee daily operations, inquiries, complaints, and escalation handling.

• Ensure efficiency in proposal generation, eSEF preparation, and invoicing.

• Manage key client accounts, including contract compliance and service reviews.

• Drive continuous improvement through analysis of feedback, KPIs, and service trends.

• Collaborate with Business Development and Operations to ensure smooth service delivery.

• Lead digital transformation initiatives and maintain accurate records and reporting.

• Prepare performance reports and implement SOPs, training, and service standards.

Responsibilities:

• Diploma or higher qualification in Business Administration, Logistics, or a related discipline

• At least 2 years of relevant experience in customer service, operations coordination, or administrative support

• Strong organizational, analytical, and problem-solving abilities

• Excellent interpersonal and communication skills with a professional and customer-oriented attitude

• Proficient in MS Office applications and comfortable working in a fast-paced environment
  

How to Apply:

Interested candidates, please submit your updated resume in MSWORD format by using Apply Now button

*We regret only shortlisted candidates will be notified.*

Important Note: MMC Success Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Cheah Man Cheng

Registration Number: R22107862

EA License No: 22C1107