Supply Chain Procument Support - #1123300

We are seeking a self-motivated and eager-to-learn Escalations Procurement Support to join our team. This role is essential to scaling our operations and improving customer satisfaction by ensuring timely and accurate resolution of escalated orders.

Responsibilities:

• Perform accurate order submission and proactive follow-up to ensure the correct parts are shipped and received, by reducing delays and improving customer experience.

• Monitor escalations and following up.

• Prepare reports for management and materials team

• Work closely with multiple teams including buyers, manufacturing, technical and field support

Requirements:

• Diploma/bachelor’s degree in business/logistics/supply chain management or related

• Minimum 1 - 2 years of experience in order management, supply chain, or customer support.

• Proficient hands-on knowledge of Microsoft Excel and SAP

• Strong attention to detail with a focus on data accuracy

• Excellent written communication skills and comfortable to manage high email volume

• Strong organizational and follow-up skills to manage multiple escalations simultaneously

• Able to work independently and collaborate with cross-functional teams to ensure shipments of the right parts at the right time to our customers.

• Self-starter with a strong sense of ownership and a willingness to learn