Customer Service Executive (IT Industry) - #1123239

Customer Service Executive

Responsibilities

• Provide efficient and accurate sales administrative support to ensure seamless process flow and high levels of customer satisfaction.

• Assist Account Managers in preparing and submitting sales quotations, ensuring accuracy and timely follow-up on customer enquiries.

• Respond promptly to customer requests regarding quotations, product information, and license or maintenance renewals.

• Verify pricing details and coordinate with the Purchasing team for the issuance of purchase orders.

• Process confirmed sales orders and ensure all related documentation is properly maintained.

• Liaise with the Operations team to coordinate deliveries and address customer delivery requirements.

• Escalate maintenance or support-related issues to the relevant teams for timely resolution.

• Collaborate closely with Account Managers to support business objectives and sales performance targets.

• Maintain systematic documentation and ensure data integrity within the company’s systems.

• Support Account Managers in tender preparation, liaising with suppliers and technical teams as required.

• Track and follow up on tender progress and status updates.

• Develop and sustain strong relationships with customers to identify additional business opportunities and contribute to revenue growth.

• Perform other administrative tasks and ad-hoc duties as assigned by the management.

Requirements

• Minimum GCE ‘O’ Level qualification with 2 to 3 years of customer service experience, preferably within the Information Technology or System Integration industry.

• Strong customer-centric mindset with excellent communication and problem-solving skills.

• Meticulous, proactive, and able to work effectively in a team-oriented environment.

Work Environment

• Professional and collaborative office setting.

• Supportive culture with work-life balance and flexible working arrangements.

• Comprehensive training and development opportunities provided.

• Access to premium office building facilities including swimming pool, gymnasium, tennis court, and BBQ area.

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Tai Yen Wen(Eunice) 
Registration Number: R22105780

EA Licence No: 24C2293