Mall Concierge Officer [Parkway Parade | Part Time | $12 per hour] - #1123174

Are you passionate about delivering exceptional customer service and creating memorable experiences for visitors? Our client is a leading leader in the shopping / properties industry and is looking for dynamic individuals to be a part of their team.

Key Responsibilities:

• Provide efficient responses to shoppers or tenants via incoming calls or in-person at the concierge

• Offer clear and helpful directional assistance to shoppers

• Handle all gift voucher redemption processes

• Ensure accurate inventories and tally counter stocks in CRM system

• Track all lost and found items reported and facilitate return to rightful owners

• Administer written and verbal feedback received

• Address customer’s concerns

• Collaborate with service team on facilities maintenance

• Perform roving duties within mall to assist shoppers or tenants

• Undertake other ad-hoc duties as assigned

Job Requirements:

• Min 1 year of customer service experience

• Min GCE “O” Levels and above

• Comfortable interacting with customers face to face

• Able to commit to weekends and rotating shifts

Additional Information:

• Location: Parkway Parade Mall

• Minimum commitment 3 days per week

• 1115am to 2100pm

Interested applicant, please send an email to [email protected] or WhatsApp to 98266796

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R1103939
EA Personnel Name: Ng Hui Jun