Service Engineer (Electrical) - #1123170

Are you looking to take your service engineering skills to the next level? Our Client is seeking a technically proficient and service-oriented Service Engineer to join our team. The ideal candidate will possess a solid foundation in marine automation systems, a proactive work ethic, and a professional manner. This role involves hands-on troubleshooting, maintenance, and repair of onboard equipment, often under irregular hours. A strong commitment to safety, customer satisfaction, and continuous improvement is essential.

Role:

• Lead technical operations onboard as the primary engineer-in-charge
• Conduct training sessions for internal engineers and external service agents
• Provide technical and administrative support to office operations

Responsibilities:

• Perform onboard maintenance, inspections, repairs, troubleshooting, and system modifications
• Plan and manage field service schedules and activities
• Identify and resolve equipment malfunctions efficiently
• Supervise repairs and implement technical upgrades
• Install new systems and technologies as required
• Ensure proper upkeep and preventive maintenance of onboard equipment
• Direct and oversee technicians and engineers during service operations
• Deliver technical remote support to both customers and internal peers as needed
• Prepare detailed service reports covering job progress, travel/work hours, technical findings, and recommendations
• Communicate job status and updates to supervisors and relevant stakeholders
• Deliver technical support and training to customers, agents, and internal teams
• Coordinate and dispatch necessary parts, drawings, and documentation to service agents
• Maintain tools in good condition for safety and high-quality
• Develop manuals and support documents to share technical insights and best practices
• Collaborate with cross-functional teams to enhance service delivery and operational efficiency
• Collect and relay customer feedback to internal teams for continuous improvement
• Review service reports and maintenance records to support sales and business development
• Fulfill all responsibilities typically assigned to Technicians

Requirements:

• Diploma or higher qualification in Electrical/Electronic Engineering or a related discipline
• Minimum 4 years of hands-on experience with vessel main engine automation systems or equivalent marine control systems