Customer Support Officer (Bank, Office hours, Central) - #1123161

RecruitFirst is hiring! You will be outsourced to:

Location: Central

Duration: 12 months contract

Working Hours: Mon - Thurs, 9am – 6.30pm, Fri, 9am to 530pm

Salary: Up to $4000 per month

Job Description:

• Manages and handle incoming & outgoing emails/ Service escalations / waivers

• Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers. 

• Working with team members to ensure the Service Level for Emails, Letters, Faxes Payment Advice and Social Media management are met daily.

• Render support to submit waiver requests for those waiver cases submitted via IVR 

• Adherence to the rules and guidelines as per the bank's Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests and Social media management. 

Requirements:

• A Level/Local Diploma only

• Basic computer literacy skills

• Organised and detail-oriented 

• Able to work independently and in a team 

• Singaporeans only.