Assistant Manager, Operations (Specialist Division) - #1122812

Job Responsibilities:

Support the daily operations of a cluster of clinics within the Specialist Division, ensuring smooth clinic functioning, high service standards, and operational efficiency.

Operations:

• Oversee and ensure all premises are maintained adequately and meet both regulatory requirements and company operating standards. Ensure smooth operations of all the clinics

• Increase revenue by planning and managing roster of doctors, clinic staff and locums to optimize the use of scheduled operating hours of clinics.

• Implement and improve ground control processes of sales recognition, tracking of credit sales, invoicing and claiming for credit sales with reconciliation, and tracking of inventory and costs.

• Oversee facilities matters including the set-up of new clinics, re-furbishing and maintenance of existing clinics, and review of IT, POS and payment systems working in conjunction with facilities, IT and accounts.

Manpower:

• Regular ground visits to ensure engagement of doctors and clinical staff, as well as addressing any ground issues.

• Motivate and train clinic staff to deliver quality medical service to all patients.

• Developing an effective process and platform of communication between clinics and HQ, pertaining to dissemination of information, instructions, and feedback in a bilateral fashion

Requirements:

• Degree in Business, Healthcare Administration, or related discipline with at least 5 years of relevant experience in clinic or healthcare operations; Diploma holders with more experience may be considered.

• Experience in a customer-centric or operations service industry is an advantage.

• Strong coordination and problem-solving skills with keen attention to detail.

• Good interpersonal, communication, and stakeholder management abilities.

• Able to work in a fast-paced, dynamic environment with a hands-on mindset and service-oriented attitude.