Service Excellence Officer (Insurance, Office hours, Central, Maternity cover) - #1122783

RecruitFirst is hiring! You will be outsourced to:

Location: Central

Duration: 9 months contract (maternity cover)

Working Hours: Mon - Fri, 830am – 530pm

Salary: Up to $5500 per month

Job Description:

• Draft clear, empathetic, and professional apology letters to customers, ensuring all communications reflect our company’s values and standards.

• Collaborate with various departments to drive customer loyalty and satisfaction; such as Claims, Telemarketers, Customer Service Teams and Operations

• Support the Service Excellence Manager in identifying and implementing process improvements to enhance the customer journey and overall satisfaction.

• Assist in the management and resolution of customer complaints and feedback, ensuring timely and effective responses.

• Collaborate with internal teams to gather information and insights needed for complaint resolution and process enhancements.

• Monitor trends in customer feedback and complaints to identify recurring issues and recommend solutions.

• Contribute to regular reporting on customer service metrics and improvement initiatives.

• Support other service excellence activities and projects as required.

Requirements:

• Previous experience in customer service, complaints handling, or a similar role.

• Excellent written communication skills, with the ability to draft clear and empathetic correspondence.

• Strong attention to detail and organizational skills.

• Singaporeans only.