Desktop Engineer / IT Support Engineer - #1122427

Key Responsibilities

• Provide Desktop Support services to end users, including receiving, prioritizing, documenting, and resolving help requests.

• Perform imaging and re-imaging of devices.

• Conduct and maintain asset inventories.

• Escalate issues to 3rd party vendors or resolver groups when required.

• Update and maintain incident records in the system.

• Create and update work instructions as needed.

• Document and maintain standards and procedures.

Requirements

• ITE/Diploma graduate with at least 1 year of desktop support experience.

• Minimum 1 year of hands-on experience in Microsoft Windows 10 and Microsoft Office 365.

• Proficient in spoken and written English.

• Holds at least one of the following certifications (or equivalent):
  • CompTIA A+
  • CompTIA Security+
  • CompTIA Network+
  • Microsoft Certified: Windows Client
  • Microsoft Certified: Managing Modern Desktops

• Prior IT helpdesk or call centre support experience (including remote support) will be an advantage.

• Knowledge of workstations and related components.

• Strong communication and coordination skills.

• Ability to prioritize effectively, work with a sense of urgency, and collaborate with teammates and managers.