Order Fulfilment Coordinator - #1120823

Job Role Summary

Partner with Senior Executive to effectively drive process and manage orders accurately and efficiently.

To represent Warehouse and Distribution Department by playing a crucial role in ensuring smooth warehouse operations and providing excellent customer service to external party and/or internal stakeholders.

Area of Responsibility

Communication and Sales Support:

• Handle inquiries, service requests, order processing and customer service efficiently.

• Coordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/delivery arrangements, shipment status, production transfer and wrong orders.

 Warehouse Coordination:

• Serve as the key contact for daily operation support.

• Work closely with the warehouse operations team for shipment readiness and delivery schedules.

• Ensure all Inbound and Outbound documents and information are cascaded to warehouse operators via email and/or all communication channels.

• Coordinate with warehouse and service providers to manage shipping operation (import/export containers) related to order fulfilment.

 Inventory Management:

• Check inventory levels and coordinate with the warehouse to ensure timely order fulfilment.

• Report any damaged items or inventory discrepancies to ensure non-conformance records are kept.

Data Management:

• Maintain accurate records of customer’s data in company databases. Responsible/ownership of WMS master data creation.

• Ensure paperwork is correct, matches the Warehouse Management System (WMS) and maintain organized records of shipping and receiving documents.

 Process Improvement:

• Identify opportunities for process improvements and efficiency enhancements within the order fulfilment workflow.

• Review SOP strategies to mitigate gaps.

Reporting:

• Generate reports on service performance (KPI) and other key metrics.

• Record complaint/issue log for monthly review.

Other Duties:

• Backup/cover when there is manpower down and handle any other ad hoc job assigned.