Urgent !!! Client Management Executive - #1120819

Highlights:

• 5.5 days work week

• Permanent Role

• Location: West Region

• On job training provided

Responsibilities:

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.

• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.

• Respond swiftly to customer inquiries, ensuring prompt resolution.

• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.

• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.

• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.

• Foster a positive, empathetic, and professional attitude towards customers at all times.

• Collaborate and communicate effectively with internal departments to ensure seamless service.

• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.

• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements:

• Polytechnic Diploma/BA degree. Preferably in Business Administration, Accounting, or equivalent.

• Good knowledge of Microsoft applications (Excel, Word, etc).

• Experience working in a customer service focused environment.

• Ability to multitask, prioritize, and manage time effectively

• Your unique personality! A great sense of humor is an advantage.