L2 Network Engineer (Ref 25737) - #1120460

Responsibilities

• To provide Data centre operation support 

• Analyse problems, perform troubleshooting, and track problems through resolution.

• Responsible for monitoring activities, such as network and bandwidth usage

• When necessary, escalate problems to the appropriate stakeholders / principals

• Ensure generation and management of support tickets according to SLA requirements

• Schedule and run periodic maintenance for network infrastructure at the data centre

• Plan and manage change request and / or maintenance activities for network operations including firmware patches.

• Ensuring zero service level breaches and achieve 100% compliance with policy and procedure.

• Perform Change Request, Service Request as assigned by team lead according to the SLA.

• Managing of Cisco Routers and Switches and perform firmware patching on network equipment.

Requirements

• Degree/Diploma in Computer Science, Computer Engineering or equivalent with 3 - 5 years of experience working as a network engineer within the operations environment.

• Good grasp of technical skills (network)

• Must possess CCNA / CCNP certification

• Good grasp of technical skills (network)

• Past working experience in Cloud environment is an advantage

• Good understanding and appreciation of network and system design

• Keen sense of urgency for service performance issues

• Able to handle demanding service response and recovery turnaround

• Able to manage daily support tasks to meet stringent SLA requirements

• Excellent scheduling and multitasking skills

• Meticulous and process-oriented

• Good, hard-working attitude with ability to work well under pressure

• Good analytical skills with ability to work with others to resolve problems.

• Good organization skills, with ability to properly document and track information.

• ITIL certification will be an added advantage.

• Good knowledge of following products will be advantageous: Cisco, NTP, FS load balancer, Solarwinds, IXIA

Licence no: 12C6060