IT Helpdesk/ Service Desk Engineer (OJT Provided) - #1120769

Training: On-the-Job Training (OJT) Provided - Open for Entry Level!

Responsibilities:

• Deliver accessible, timely, and professional IT support to ensure user satisfaction.

• Respond to user queries via calls, voicemail, email, or fax.

• Accurately assess and resolve IT issues at the first level.

• Troubleshoot basic technical problems related to desktops, LAN, WAN, infrastructure, and voice services.

• Track and manage incidents, escalating where necessary.

• Handle IT service requests including user account setup, changes, and terminations.

• Ensure prompt communication and resolution to support-related concerns.

Requirements:

• Minimum Nitec in Information Technology or a related field.

• Strong interest and basic knowledge in IT systems: Windows OS, email platforms, network connectivity, and Level 1 troubleshooting.

• Good communication skills and a proactive attitude.

• IT-savvy and eager to learn in a fast-paced environment.

Why Join Us?

• Great opportunity for fresh graduates or career starters

• Training and guidance provided to build your technical skills

• Be part of a team that values growth, learning, and collaboration