General Manager (Food Manufacturing) - #1120298

The General Manager will take full ownership of the company’s day-to-day operations, bringing structure, system, and accountability to all departments. This role is critical in transforming the company from a reactive, ad-hoc setup into a well-organized, performance-driven operation.

The GM must be hands-on, experienced in food manufacturing, and capable of implementing systems, SOPs, and reporting structures to ensure the company runs efficiently, profitably, and in compliance with industry standards.

Key Responsibilities

• Set up and implement proper systems and SOPs across all departments (Production, Admin, Sales, Marketing, and Finance).

• Create clear workflows, checklists, and reporting structures to ensure accountability and smooth operations.

• Introduce tracking and documentation processes for inventory, orders, costing, and performance monitoring.

• Establish company-wide communication and coordination processes to reduce confusion and delays.

• Standardize approval procedures for purchasing, costing, promotions, and project execution.

• Lead, mentor, and monitor all department heads to ensure alignment with company goals.

• Clearly define job scopes, responsibilities, and KPIs for each department.

• Build a culture of discipline, ownership, and teamwork — ensuring every team member is responsible for their deliverables.

• Conduct regular meetings to track progress, identify issues, and implement corrective actions.

• Train, guide, and motivate staff to adopt new systems and procedures.

• Oversee daily production activities and ensure product quality, consistency, and efficiency.

• Work with the Production Manager to implement production planning, inventory tracking, and raw material control.

• Introduce preventive maintenance schedules and proper documentation for machinery and production output.

• Ensure all products comply with SFA, Halal, HACCP, and other food safety standards.

• Monitor yield, wastage, and manpower efficiency to improve cost control.

• Supervise the Sales and Merchandising teams to ensure proper coverage and growth in all channels (supermarket, vending, distribution, etc.).

• Set achievable but challenging sales targets, with regular performance reviews.

• Ensure clear systems for order taking, invoicing, and stock delivery.

• Develop relationships with key customers and negotiate major contracts where necessary.

• Identify new business opportunities and channels for expansion.

• Work closely with the Accounts team to ensure accurate and timely reporting of sales, expenses, and profit.

• Review cost structures regularly to maintain healthy margins.

• Implement budget control for each department and ensure spending accountability.

• Review supplier pricing, costing breakdowns, and P&L performance monthly.

• Build proper financial documentation and audit readiness systems.

• Ensure all processes meet food safety, hygiene, and legal requirements.

• Implement clear documentation for audits (Halal, SFA, internal QA).

• Ensure regular housekeeping, pest control, and hygiene checks are done and recorded.

• Develop incident management and corrective action systems.

• Identify key problem areas in current company structure and propose long-term improvement plans.

• Introduce measurable KPIs for every department and monitor progress.

• Drive digital adoption (e.g., inventory system, Notion or ERP setup, automated reports).

• Regularly review processes to ensure efficiency and sustainability.

Requirements

• Minimum 8–10 years of managerial experience in food manufacturing or FMCG.

• Proven track record in setting up systems and SOPs for production, admin, and sales departments.

• Strong leadership and communication skills — able to manage teams from different backgrounds.

• Hands-on, detail-oriented, and capable of solving daily operational issues.

• Strong financial literacy and understanding of cost control, budgeting, and P&L.

• Practical, process-driven mindset with a sense of urgency and accountability.

Performance Indicators (KPIs)

• Implementation of SOPs and systems across departments within agreed timeline.

• Reduced operational errors and production wastage.

• Improved departmental accountability and performance.

• On-time delivery and customer satisfaction improvement.

• Achieving company’s sales and profitability targets.

• Improved internal communication and workflow efficiency.