Customer Service (Import/Export ) /& Billing Executive @Alps Ave - #1120119
Aim Recruit

Information:
Salary range: $3,000 - $3,800
Working hours: Mon-Fri, 9am -5.30pm; Alternate Sat, 9am -1pm
Customer Sevice Executive (Import)
Contact point for Airfreight Import, to manage customers for movement of import shipments.
Follow up on urgent shipments & liaise with stakeholder (Warehouse / Operations / Billing / Sales)
Ensure that customers’ expectations are being met and mapped in SOP
Regular Business Review with Customers (MBR /QBR)
Perform process including Billing and follow up on billing disputes.
Good written and communication in English and proficient in MS Excel
2. Customer Sevice Officer/Executive (Export)
Attend calls and provide flight details to customer upon receiving booking within the SLA.
Check on Export Documents accordance to compliance and Airfreight rates apply is correctly.
Apply export permit and other export custom documents processed on timely manner
Monitor onboard status and informed customer on any abnormality.
Liaise with departments to address the concern (Ops , Warehouse , Traffic , planning team)
Update on new changes / requirement by airlines or governmental requirement
Ensure monthly customer report is submitted.
3. Billing Executive (Air Freight)
Generate invoices to customers and review client accounts and billing histories.
Correct billing errors/discrepancies and Input billing data into billing system.
Maintain records of transactions, invoices, and payment histories.
Track and monitor client payments, and follow up on overdue payments.
Resolve client billing inquiries/disputes and address their concerns.
Assist clients with setting up payment plans to resolve related to their invoices.
Prepare regular reports on billing & payment status and assist in reconciling accounts receivable.
Maintain records and prepare financial reports, assist in audits by providing documentation.
‘O’Level/ITE/Diploma/Dgree in any discipline with 2 years relevant experience.
Interested applicants, send in your updated resume by clicking “Apply Now”.
Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894
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