Customer Service (Import/Export ) /& Billing Executive @Alps Ave - #1120119

Aim Recruit


Date: 21 hours ago
District: Singapore
Salary: $2,667 - $4,000 / month
Contract type: Full time
Work schedule: Full day
Aim Recruit

Information:

  • Salary range: $3,000 - $3,800

  • Working hours: Mon-Fri, 9am -5.30pm; Alternate Sat, 9am -1pm

  1. Customer Sevice Executive (Import)

  • Contact point for Airfreight Import, to manage customers for movement of import shipments.

  • Follow up on urgent shipments & liaise with stakeholder (Warehouse / Operations / Billing / Sales)

  • Ensure that customers’ expectations are being met and mapped in SOP

  • Regular Business Review with Customers (MBR /QBR)

  • Perform process including Billing and follow up on billing disputes.

  • Good written and communication in English and proficient in MS Excel


2. Customer Sevice Officer/Executive (Export)

  • Attend calls and provide flight details to customer upon receiving booking within the SLA.

  • Check on Export Documents accordance to compliance and Airfreight rates apply is correctly.

  • Apply export permit and other export custom documents processed on timely manner

  • Monitor onboard status and informed customer on any abnormality.

  • Liaise with departments to address the concern (Ops , Warehouse , Traffic , planning team)

  • Update on new changes / requirement by airlines or governmental requirement

  • Ensure monthly customer report is submitted.


3. Billing Executive (Air Freight)

  • Generate invoices to customers and review client accounts and billing histories.

  • Correct billing errors/discrepancies and Input billing data into billing system.

  • Maintain records of transactions, invoices, and payment histories.

  • Track and monitor client payments, and follow up on overdue payments.

  • Resolve client billing inquiries/disputes and address their concerns.

  • Assist clients with setting up payment plans to resolve related to their invoices.

  • Prepare regular reports on billing & payment status and assist in reconciling accounts receivable.

  • Maintain records and prepare financial reports, assist in audits by providing documentation.

  • ‘O’Level/ITE/Diploma/Dgree in any discipline with 2 years relevant experience.




Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

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