Service Team Leader (Call Centre) (West/Office Hours/up to $4000) (ID: 686495) - #1120210

Our esteemed client is looking for Service Team Leader

• Competitive Compensation

• Structured & Stable Environment

• Opportunities for Career Growth

Job Responsibilities:  

• Monitor performance real-time and manage resources / deploy manpower

• Prepare statistics and reports

• Share and broadcast updates to the team

• Execute new workflows, improvement initiatives and changes

• Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews

• Conduct periodical training for CSAs if required

• Handle feedbacks from internal and external parties by conducting investigation and service recovery

Requirement:

• Diploma in any discipline

• At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry

• 2 years of experience in leading a team of staff

• Customer centric and service oriented

• Competent in using computer software and applications

• Able to multi-task and work under a stressful environment

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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