Call Center Customer Service Agent | 5 Days Work | Attractive Bonuses - #1119882

About Our Client

Our client is a reputable healthcare institution committed to providing high-quality, patient-centered services. Their Contact Centre plays a vital role in delivering timely support and assistance to patients and the public, ensuring a smooth and reassuring healthcare experience.

About the Role

Join a passionate and dedicated team at our Group Contact Centre, where your core mission is to assist and support patients and the general public through professional and empathetic communication. You'll thrive in a dynamic environment while making a positive difference in people's lives daily.

Key Responsibilities

• Deliver exceptional customer service by understanding and addressing caller needs.

• Provide accurate and timely information and assistance for general enquiries.

• Schedule or reschedule appointments based on requests.

• Handle hotline administrative tasks, including emails, referral requests, and emergency activations.

• Liaise and coordinate with other departments to resolve requests effectively.

Who We’re Looking For

We welcome individuals who are committed to excellent service and enjoy helping others.

You’ll be a great fit if you:

• Communicate confidently in English and your Mother Tongue (spoken and written).

• Prior experience in a call center / customer service setting will be advantageous.

• Have a warm, pleasant personality and enjoy interacting with people.

• Stay calm under pressure and can manage multiple tasks effectively.

• Are comfortable using a computer and have good typing skills.

• Are open to working on rotating shifts, including nights, weekends and public holidays.

Why Join Us?

• Attractive Salary & Incentives: Enjoy a competitive base salary with shift allowances, AWS, and performance bonuses.

• Generous Leave & Benefits: Includes annual leave, family care leave, and comprehensive healthcare coverage.

• Comprehensive Training: Full onboarding and continuous learning to support your success.

• Career Growth Opportunities: Clear development pathways within a dynamic and meaningful role.

• Balanced Work Schedule: 5-day work week with supportive, collaborative colleagues.

Be part of a team that values empathy, excellence, and growth. Join us in delivering care beyond the call!

Sean Chi (R21103678)

Hey Rocket Pte Ltd (EA 21C0816)