IT Service Desk (L1 Support) - #1119671
Alphaeus Pte. Ltd.
Date: 2 days ago
District: Bedok
Salary:
$2,500
-
$3,000
/ month
Contract type: Full time
Work schedule: Full day
Salary Range: Up to SGD 3,000
Job Description:
Provide first call resolution via phone/email for IT incidents.
Troubleshoot and escalate issues to L2 engineers when needed.
Track cases, update customers and ensure closure within SLA.
Assist with Active Directory password resets and MS Outlook support.
Deliver a great customer experience every time.
Job Requirements:
Diploma in IT or related fields.
Min. 1 year IT helpdesk / desktop support experience.
Knowledge of Windows OS, MS Outlook, Active Directory.
Strong communication and problem-solving skills.
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