Director, Digital Services & Innovation (DSI) - #1117174

Working Hours: 9am - 6pm (Mon - Fri)

Location: Chai Chee

Salary: $10k - $12k

Responsibilities:

Strategic Leadership & Service Innovation

• Define and execute the DSI strategy in alignment with corporate transformation goals.

• Drive development of internal tools, bots, and automation platforms to increase efficiency and scalability.

• Lead innovation initiatives, ensuring new services (e.g., EUCMaaS, NMaaS, IFMaaS, Cloud Admin, CyberSaaS) are commercialized and adopted.

Technical Delivery & IP Development

• Own technical delivery of managed services, projects, and service IP development.

• Oversee design, deployment, and lifecycle management of UIC proprietary platforms.

• Maintain a central engineering pool to support cross-BU delivery.

Pre-Sales & Customer Engagement

• Partner with Sales & Pre-Sales teams to support GovTech tenders, enterprise bids, and solution design.

• Provide technical leadership in pre-sales presentations, bid defense, and solutioning workshops.

• Ensure seamless post-sales support and knowledge transfer.

Operational Excellence & SLA Execution

• Ensure SLA adherence across all managed services and project engagements.

• Implement robust monitoring, reporting, and chargeback models to support internal and external accountability.

• Manage resources across Power Platform, Cybersecurity, NOC, Automation, and Project Engineering functions.

People & Team Leadership

• Lead and mentor a multi-disciplinary team of engineers, developers, and analysts.

• Build innovation capacity by fostering a culture of collaboration, creativity, and technical excellence.

• Develop talent pipelines and succession planning for sustainable growth.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or related field.  

• 10 years of progressive experience in IT services, system integration, or managed services.

• Strong expertise in managed services platforms (EUC, Cloud, Networking, Security).

• Familiarity with government procurement processes (GovTech, IMDA) preferred. 

Chan Kai Wen Reg R23114137
THE SUPREME HR ADVISORY PTE LTD
EA No: 14C7279