Assistant Centre Manager - #1119648

Responsibilities:

• Conduct administrative and operational tasks at the centre

• Work towards attaining student sign-up targets and maximise monthly retention 

• Liaise with customers and respond promptly to queries

• Resolve any customer grievances in a courteous and professional manner

• Assist with customer payments and maintain accurate files for auditing

• Assist with performance reviews and student promotions

• Update HQ promptly about student enrolment, trial lessons, and student withdrawal

• Handle petty cash at centre

• Safeguarding student welfare and safety

• Ensure the centre is well-maintained with a high standard of cleanliness

• Ensure all classrooms are well stocked with required materials and stationery

• Assist with any other ad hoc projects 

Experience and Qualifications:

• Diploma-level qualification or higher

• Minimum 3 years of relevant work experience preferably in Education, Retail, Airlines, or any other customer-centric industries

• Good command of English – both spoken and written

• Kind and nurturing when interacting with children

• Professional and courteous when communicating with parents/guardians

• Excellent organisation skills

• Proficient with MS Office and Excel

• Willing to work both weekends and three weekdays

• Experienced candidates will be considered for the Centre Manager position.

Company Benefits:

• Medical and dental benefits

• Birthday leave

• Incentive program