Patient Service Associate - Resource Planner - #1119629

To provide resource planning services to support referral access to care in Specialist Outpatient Clinic.

MAJOR DUTIES AND RESPONSIBILITIES

(A) Specific

1. To support patient’s access to care in the Outpatient Clinic. This includes receiving and facilitating appointment related queries from Contact Centre, Wards, A&E etc 

2. To assist and support scheduling of clinic’s first visit referrals

3. To support executive/ manager in reducing first visit appointment lead time and to improve first visit capacity

4. To support executive/ manager in managing first visit no-show rate

5. To assist in non-NGEMR transcribing work; including liaising with other clinics/hospitals where necessary

6. Maintain confidentiality of patient's information and adhere to PDPA guidelines

(B) General

1. To continuously seek improvement to improve customer and patient satisfaction.

2. Attend continuing education and training on regular basis to maintain one's competency

3. To undertake other duties when assigned

JOB REQUIREMENTS
(A) Education, Training and Experience

• Minimum GCE ‘N’/ ‘O’ Level or equivalent

• Possess positive attitude, initiative, and keenness to learn

• Possess good interpersonal and communication skills

• Experienced in Resource Planning for NGEMR will be an advantage