Customer Service Coordinator (1 year contract, up to $4300) - #1119532

·       Location: Pandan Crescent, MNC

·       5 days work week

·       Salary: up to $4,300

·       1 Year contract with completion bonus

Responsibilities

• Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request

• Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)

• Provide service quotation to Customers based upon the job requirements.

• Prepare Field Support Engineers(T4) and Service Partner for the job.

• Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP.

• Verify completion of service support delivered.

• Invoice Customers as per initial quotation and based on service outcome

• Maintain competent understanding of actual and new company’s products, their functions, and alternatives.

• Review the Quality Management System requirements and ensure operations complies.

• Perform weekly on-call duties.

Requirements

• Commercial vocational diploma with corresponding professional experience.

• Able to work independently.

• Effective time management skills.

• Continuous Improvement Mindset.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

 Tel: 6950 9748

http://www.peopleprofilers.com

[email protected]

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376